Tag Archive: Hotel Accommodations


Aimin’ To Misbehave

Funny Faces 4, originally uploaded by jaaron.

For Christmas my daughter gave me a tote bag with the words, “Well behaved women seldom make history.” I just happened to glance at it this afternoon and it got me thinking about some of the more noteworthy misbehaving women of our times. There have been several, but the one that first came to mind was Hilary Clinton. One thing she was repeatedly criticized for was her temper. During her campaign she was called a ‘shrew’ and much worse. Yet if she’d been a man, few people would have found fault. Sarah Palin was criticized for trying to ‘upstage’ McCain. For shame! If she had been a man people would have admired her strength of character. Seems many people are more forgiving of men who break the rules. Women in office have to be fighters. We shouldn’t expect less of a presidential candidate who might have to go nose to nose with other world leaders.

What an interesting election year we had this past year, and now we’re about to have our first black president–something Martin Luther King could only dream of when he gave his speech at the Lincoln Memorial back in 1963. Imagine if Harriet Tubman were alive today. SHE was one brave woman who misbehaved so much a price was put on her head. Rosa Parks was another who simply stopped ‘behaving’ one day, by refusing to move to the back of the bus like she was supposed to. She has gone down in history as “The Woman Who Changed A Nation“ 

 

I’ve been doing a lot of thinking about other women who have broken rules and changed the world. There was Susan B. Anthony, Lucy Stone, Gloria Steinem. . . and one of my favorites Juliette Gordon Low, the founder of Girl Scouts. The story goes she had the audacity to strip down to her pantaloons to play basketball with other girls in a men’s club when she was a teenager. She believed girls could do anything boys could do. (gasp!) Teaching young girls to be ‘capable’ became the foundation of Girl Scouting, and undoubtedly influenced a lot of young girls to seek higher goals.

It might seem this has nothing to do with deafness, but it does. You see Juliette Gordon Low was deaf too. If she had lived today, I bet she would be fighting for deaf accessibility instead of equality for young women. The parallels between the Women’s movement, Civil Rights, and lack of deaf access have not been lost on me.

Deaf people are far from ‘equal’ when so much of society is unaccessible to them. When we visit the National Parks our tax dollars have paid for only to find that video presentations and tours normally accessble to the public are inaccessible to us, that is unfair and wrong. When we try to see movies with our families only to find them uncaptioned and inacessible to the deaf, it’s wrong. When we pay for expensive hotel rooms only to find their TV’s have no captioning or their phones not ADA compliant, that is wrong. When we request accommodations at work, and are turned down; when we are passed over for someone less qualified with better hearing, it’s called discrimination and it’s very wrong. The inequities against deaf are rampant. Deaf children miss out on hundreds of educational opportunities open to hearing children every day. Our public museums, theaters, classrooms, businesses find loopholes in the ADA to prevent access and our government turns a blind eye.

When will our deaf “Juliette Low” stand up and fight for us? How long will it take our deaf “Rosa Parks” to dig her heels in and demand equal access? Who will be our deaf “Martin Luther King?” When will our first deaf “Obama” be sworn into office?

We, the Deaf/deaf/hh community, are too complaisant about accommodations. We will not be treated as equals until we start misbehavin’ some. I think it’s time.

Kim :-)
www.faceme.wordpress.com

What Accommodations Should a Hotel Provide?

 

Summer will be here before you know it, and many of us are making our travel plans already.  Hotel stays can be a major pain when you’re deaf or hard-of-hearing.  Most of us have created accessible homes.  We’ve got our captioned televisions, our accommodated phones with amplifiers, Captel, TTY or a VP.  We might have a vibrating alarm clock, and a fire alarm that flashes lights to wake us up when we’re sleeping.  Our front doors might flicker lights when people knock, or when the doorbell rings.  All of these things give us a sense of security and comfort in our homes.  

We can’t help but feel a bit uneasy staying in a large hotel without the comforts we’re used to.  AND we shouldn’t have to stay in hotels that don’t accommodate us.  The ADA is about accessibility.  That means whatever a hotel provides for its regular patrons, it must provide an equally accessible alternative for YOU. 

I’ve found many hotels aren’t aware of the law, and it’s crazy since the ADA was passed in 1990!  Here’s a business brief you can use to help make hotels aware of their responsibility to accommodate deaf/HH/Deaf people the next time you make hotel reservations.  ADA Hotel Business Brief  I’ve made a short list of requirements copied directly from the Business Brief.

  • TTY on request for use in the room
  • Closed Captioning on TV’s
  • Visual alarms connected to the buildings emergency system
  • Visual notification devices in guest rooms to alert persons with hearing impairments to incoming telephone calls and door knocks or bells.
    Electrical outlets to facilitate the use of text telephones.
  • They may not deny a service Hearing dog from staying in a room
  • Though it doesn’t specifically mention alarm clock, because alarms are typically provided to all guests and the law is about equal access, a vibrating alarm clock is a reasonable request.  Many hotels do include them in their deaf kits.  They are not expensive. 

One thing you need to be aware of is that the ADA does not apply to smaller bed and breakfast type inns with less than five rooms.  While it’s entirely possible an innkeeper may be willing to accommodate you, he or she doesn’t have to.  I ran into this up in Canada once.  Though the B&B had more than five rooms, I didn’t know their laws in Canada.  I was surprised to find the TV wasn’t captioned.  The innkeeper did offer to buy a used TV that night, so I could watch it for my stay, but I told him not to.  I watch so little TV.  I had several books and was fine.  I thought it nice that he was willing to go out of his way to accommodate me. 

You will run into unfortunate situations.  Last spring I stayed at the Hilton in Albuquerque, NM at 1901 University Boulevard NE.  I was invited as the guest of a friend who was staying as a guest of her employer.  In other words, the room was registered under her employer’s name who wasn’t staying in the room. 

It was awful.  The hotel had bought these brand new HDTV’s and couldn’t get the captioning to work.  For four nights in a row they kept sending the handyman up to try to get it to work.  Each day they promised they would get it to work that night and then failed.  My friend and I wanted to watch a movie.  We offered to switch rooms, but were told ALL the TV’s in the hotel were the same.  On the last night, the janitor/handyman finally admitted the captioning had been disabled throughout the hotel because “other” hotel patrons had complained it was tempermental–coming on when they hadn’t turned it on.  Before we checked out I complained to the manager, telling him the ADA required captioned TV’s in hotels.  I couldn’t believe his final comment.  He said, “Well ma’am, the ADA only says I have to provide captioned TV’s, NOT that I have to know how to operate them.” 

I complained to the Hilton headquarters later because of their manager’s attitude, but there was no follow-up on their part that I know of.  I’m sure it was because they had no record I had even stayed there, since I was the guest of a non-paying guest.  I didn’t bother with it further.  What was the point?  I never paid anything for the room in the first place.  My friend’s boss paid.  All I wanted was for the situation to be fixed, which the manager said he intended to do.  He was WRONG because he wasn’t following the spirit of the law.  I’m sure his attitude will come back to bite him another time. 

The intent of the law is equal access.  Remember that.  If the manager knew how to operate the televisions for his regular patrons, then he should have known how to operate the captioning on his HDTV’s, or at least have had someone in-house who could.  There was no need to spell out in black and white that the manager needed to know how to operate the equipment he provided.  Equal access means that he provides the same services to us that he provides to his hearing patrons. 

In the future when making reservations I do intend to ask if the hotel has HDTV and IF they know how to operate the captioning.

One final point,  all of your accommodations should be set up in advance when you make your reservations.  Ask for the accommodations then, not when you get there, so they have time to prepare.  Often times when you check in, the desk staff doesn’t know where the “deaf kit” is kept.  Then they end up looking all over the place, and can’t find it.  Also ask for your accommodations in an email, This way you’ll have it in writing.   Before you leave, remind them again.  Additionally– It may sound picky, but ask that your alarm clock be plugged in, your amplifier/TTY be set up in your room, and the TV be set so the captions are on, etc.  Other hotel patrons don’t have to plug everything in when they arrive and you shouldn’t have to either.  Remember– Equal Access.  You’re paying a lot of money, and deserve equal treatment. 

Copy the link above and keep it with you.

 Kim :-)

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